Blue Gecko provides true 7x24 support for all of our Clients.  Both monitoring alerts and ticket requests via web, email, and phone arrive at the NOC and are addressed by a real person:  No voicemail or automated responses, and our support personnel are coffee-powered, Seattle-based.

Our SLA guarantees that we will respond to all emergency requests in at most 30 minutes, day or night.

All tasks and requests are tracked in our online ticketing system.  All Clients have complete access to ticket history, which shows time worked, admin assigned, and contains a complete record of every interaction with the Blue Gecko NOC.  Ticketing reports can be scheduled or retrieved on demand.