Not everyone needs the same level of database support.  Blue Gecko has refined our Remote DBA Service plans to provide just the right level of help.  From emergency support only to full Oracle or MySQL DBA outsourcing, Blue Gecko can design a support plan that is just right for your technical needs and your budget.

Lifeline

Designed as an “insurance policy” plan, Lifeline Support provides a 7x24 SLA for emergency response. Blue Gecko administrators will provide the same SLA for responding to emergency issues as any hosting or remote customer, for a pre-determined hourly rate.

Bronze

Basic availability monitoring for an unlimited number of hosts and databases along with real-time billing provides a solid support foundation. With an hour of included support time, stable systems that need minimal care and feeding will benefit most from this level of support.

Silver

More advanced monitoring conditions and an additional hour of support make this option best for generally stable systems that have more activity and are more likely to experience high volumes of sessions, cursors, locking, etc. This option includes more detailed monitoring to pick up potential transaction errors before they become a problem.

Gold

Blue Gecko’s highest level of support. For a fixed fee, a management server is placed on site to support unlimited monitoring conditions including RAC, predictive performance, distributed database transactions, and custom monitors that generate Client-specific responses from our NOC. Included hours go up to 5, which can be used for any task from ticket responses to writing custom monitoring.