Blue Gecko employs a simple time-based model that allows maximum flexibility and service-level while only charging for real work.  Customers may use our team on-demand, with no ongoing commitment, or may purchase blocks of support time starting at 16 hours per month.  Our support is never restricted to a particular database, server, time of day, or skill set; all Blue Gecko customers have full access to the entire Blue Gecko team 7x24 with a guaranteed SLA.  All customers are assigned a technical account manager and a project manager to keep projects big and small moving along, and to make sure that customers are getting the most out of their support time.  All customers have access to Blue Gecko’s monitoring and tracking tools that are geared specifically around remote database administration.

Because of our flexibility, our team may play different roles depending on the needs of our customer:

• Backup coverage for a lone, on-site DBA.
• 7x24 monitoring and response for any number of systems.
  
• Mentoring on-site DBA or systems staff.
• Assistance with change management.
• Performance tuning and troubleshooting.
  
• Augmentation of existing staff to provide 7x24 coverage or add specific skills.
• Emergency support and data recovery.
  
• Short-term projects such as new feature configuration, upgrades, or hardware migrations.
• Full outsourcing of DBA and systems responsibilities.

We have no long-term requirements; customers may adjust their service levels up and down or cancel them altogether as required.  Many of our customers have grown from start-ups to mature, profitable organizations all while using Blue Gecko administration services however it was most convenient for them at any given time.  We are proud to say we still have many of our original customers from our inception in 2001.