Blue Gecko has devised a simple pricing structure that accurately reflects the complexity and workload of any environment, while providing complete coverage for any environment.  What’s more, our Clients have complete visibility into everything we do and how much time we spend doing it.  We provide the essential components of support for a fixed fee, and charge precise time worked for everything else.

For a plan-based fixed fee Blue Gecko provides:

• 7x24 Monitoring of an unlimited number of databases
• 7x24 Response from our NOC for monitoring alerts
• 7x24 Access to our NOC via web, email or phone
• A fixed number of hours from which to perform tasks such as responding to monitoring alerts and fulfilling requests logged in the ticketing system or called in to the NOC

Additional hours can be added to any fixed-price plan base.  These hours can be used for:

• Correcting problems detected by our monitoring
• Working with Oracle Support on an iTAR
• Performing upgrades and patching
• Performance tuning
• Mentoring in-house staff

Once the hours included in the Baseline plan are consumed, hours from the Plus portion of the plan are used.  When those hours are close to used, Clients can elect to purchase more hours or defer work until the next period, it's up to you.  Blue Gecko provides scheduled and on-demand reports of time worked via our ticketing system, so you always know where you are and what we have been doing.  Most uniquely, you’ll never be billed a minimum charge on a monitoring support plan.  Ever.  If a task takes one minute to complete, you’ll be billed for one minute of work.