Customer Portal

Customer Information Update

Use this link to Download PDF version of the Customer Information Update Form

  1. Please download the attached document
  2. Open it using Adobe Acrobat or Adobe Reader.
  3. Complete the form
  4. Submit Form using “Submit Form” button page 2
  5. You can send this form as attachment to customer-info@bluegecko.net
  1. (required)
  2. (valid email required)
  3. (required)
Company Mailing Address
  1. (required)
  2. (required)
  3. (required)
  4. (required)
Company Billing Address
  1. (required)
  2. (required)
  3. (required)
  4. (required)
Account Contact Information
  1. Please provide us with Account Contact so we can setup your customer record correctly in our system. Please indicate if the person should have access to our ticketing system (RT) and whether or not they should be designated a Queue Watcher. (Queue Watcher will be copied on all tickets that are created and updated for your company.) This info will be used by Blue Gecko, Inc. for internal purposes only.
  2. (required)
  3. (valid email required)
  4. (required)
  5. (required)
Database Admin Contact Information
  1. Please provide us with Database Admin. Contact so we can setup your customer record correctly in our system. Please indicate if the person should have access to our ticketing system (RT) and whether or not they should be designated a Queue Watcher. (Queue Watcher will be copied on all tickets that are created and updated for your company.) This info will be used by Blue Gecko, Inc. for internal purposes only.
  3. (valid email required)
System Admin. Contact Information
  1. Please provide us with System Admin. Contact so we can setup your customer record correctly in our system. Please indicate if the person should have access to our ticketing system (RT) and whether or not they should be designated a Queue Watcher. (Queue Watcher will be copied on all tickets that are created and updated for your company.) This info will be used by Blue Gecko, Inc. for internal purposes only..
  3. (valid email required)
Networking Contact Information
  1. Please provide us with Networking Contact Information so we can setup your customer record correctly in our system. Please indicate if the person should have access to our ticketing system (RT) and whether or not they should be designated a Queue Watcher. (Queue Watcher will be copied on all tickets that are created and updated for your company.) This info will be used by Blue Gecko, Inc. for internal purposes only.
  3. (valid email required)
Billing Contact Information
  1. Please provide us with Billing Contact so we can setup your customer record correctly in our system. This info will be used by Blue Gecko, Inc. for internal purposes only.
  3. (valid email required)
Escalation Information
  1. Our normal process for contacting our customers in the event of an emergency is to call the Primary Technical contact first. If there is no answer then we move on to the Secondary Technical contact. If both the primary and secondary contact can not be reached then we will follow the procedures in your defined escalation process.
Level 1 Escalation
  2. (valid email required)
Level 2 Escalation
  2. (valid email required)
Level 3 Escalation
  2. (valid email required)
Request Approval
  1. There are specific requests where we need signoff from your company representative. (E.g. setup new user account, scheduling an outage). Who must we contact for approval and what is their contact info?
Request Approval for Changing pre-purchased hours or Flexpool
  2. (valid email required)
Request Approval for approving RT users
  2. (valid email required)
Request Approval for monitoring changes
  2. (valid email required)
Request Approval for adding and removing system accounts
  2. (valid email required)
Request Approval for granting and revoking system access
  2. (valid email required)
 

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