When we were refining our business plan late in 2000, there were very few organizations providing outsourced support exclusively for databases.  Years later, we have competition not only from other organizations like Blue Gecko, but by huge software giants like Oracle themselves.

Because there are so many choices, it's important for our Clients and prospective Clients to understand how we work and how we are different than our competitors.  We think we have a great suport and pricing model that puts all the incentives in the right places.  Here is a little more information so you can see for yourself:

How Our Pricing Works

How Our Support Works

How Our SLA Works